Frequently Asked Questions

•       Technology is here to stay, it's never going away or slowing down, it’s only going to advance more quickly over time and if you don’t tactically and strategically adopt it to advance your business, your competitors that do embrace it, will take a much bigger share of your market.  Technology alone will not sustain your business, as we all know it’s your product, service and the way your customers perceive your business that really matters, but at some point, your ability to deliver quality services, products and the customer experience at scale as your business grows will suffer without it. 

•       Just to reiterate, the key concerns for a growing business should be maintaining its ability to deliver its product and services at scale without slowing down delivery or degrading quality which will ultimately affect the customer experience and damage the brand. Technology properly used, can have a dramatic effect on a business’s ability to scale and grow to keep pace with demand, and allow the business to use its most precious assets which are its people more strategically in high touch areas of the business related to product quality, service quality, timely customer interactions and brand building activities.  

Because manual tasks and activities creep into a business over time, often created because of some change or emergency requirement which needed immediate action, or something that needed to be supported for a new customer, they just become part of the daily accepted workload.  Over the years, businesses unknowingly end up overstaffing to offset the growth of inefficient manual processes, and the business incorrectly identifies the increase in staffing as a necessity for supporting the normal growth in the business which over time can have disastrous consequences. 

A few examples:

• Manual reporting of business activities or financials.
• Importing data from excel spreadsheets or other sources and re-entering that data or updating other software with it. Also includes keeping data in spreadsheets and updating that data for ongoing activities or other business-related purposes.
• Dispatching work to 1099 or W2 field employees with phone calls, SMS texting or e-mail.
• 1099 or w2 field employees working with manual forms, customer signatures, sending in job information by text, SMS text or photos.
• Manual processes around payroll tracking and your payroll provider.
• Manual processes revolving around keeping your network security logins in Active Directory, or Single Sign On provider i.e., Okta or OneLogin synced with New Hires and Terminations.
• Using expensive e-Signature providers for obtaining e-signatures for various customer or vendor agreements.
• Little or no integration between your financial system and operational platforms, requiring manual processes to move data between them in the form of manual entry or manual exports or imports.
• Manual monitoring of activities in the business requiring a person or persons to keep watch and take an action when something designated as “Actionable” occurs. i.e., Customer Renewals, scheduled maintenance, or follow up.

Process and workflow automation also provides business intelligence related to activities which can include who, what, where when and how. It can give your business insights into work execution, quality, scheduled, completed and work in progress.  

With the right technology in the hands of a highly experienced team, custom applications that address specific business needs are very affordable. 

In most cases the cost reductions and/or revenue increase from operational improvements, increased productivity, improved customer service & perception, or the introduction of a new capability that provides the business with a competitive advantage will easily justify the spend.  

How do you think large companies became large? They invested in new tools, technology and ways of doing business that improved their ability to produce, deliver and improve their product or service. 

KanDoo uses advanced low code development strategies and technology to deliver truly amazing applications with longevity, ease of use, and future enhancements in mind. We know from experience, changes are inevitable in almost every business, and software should be able to keep pace with that change. With our rapid development technologies and our experienced team, we can deliver changes, new capabilities and improvements to meet your needs in half the time it would take using traditional development methods and tools.

KanDoo applications are built to scale and grow with your business.  Our applications are built to run across multiple servers in our hosted environment, so as your business grows your applications can scale to meet those needs.